Common Questions About Our Vacation Rentals

Where Do I Check In?

Check-in for all our properties is at 828 White Street in Key West. For all properties the check-in starts at 3PM. Check-out is at 11AM. Office hours are Monday-Saturday from 9 a.m. to 5 p.m. and Sunday from 9 a.m. to 3 p.m. If it is after office hours, we will leave you a key in the wooden lockbox located to the right of our office door. Let us know if you need to arrange for an after-hours check-in.

What Time is Check-In?

For all properties the check-in starts at 3PM. Check-out is at 11AM. Let us know if you need to arrange for an after-hours check-in.

What Time is Check-Out?

Check-out is at 11AM. 

Do you have a Hurricane Refund Policy?

We offer refunds for mandatory evacuations only. We suggest traveler’s insurance. Traveler’s insurance is available through CSA Travel Protection.

Do you offer housekeeping services?

Guest shall be responsible for excessive cleaning charges. Daily maid and laundry service is not included in the rental rate but can be arranged for an additional fee of $25 per hour. There is a departure clean only.

Are there age restrictions on renting a vacation home?

Keys Quality Management LLC will not rent to vacationing persons under 25 years of age unless accompanied by an adult guardian or parent.

Are your rentals safe for small children?

Our properties are not child proof nor does Keys Quality Management, LLC represent them as such and thus require children to be supervised by an adult at all times. Amenities such as furniture with sharp edges, games with small pieces, knives, cleaning products and other examples known and unknown pose safety issues for children. Guest claims understanding, acceptance and responsibility for these risks upon booking.